Trip.com: Leveraging AI to provide improve customer service

Trip.com provides one-stop travel booking services in 19 languages through their website and mobile app. They are a part of Trip.com Group, a NASDAQ listed company since 2003 (NASDAQ: TCOM) with over 30,000 employees and over 400 million members, making it one of the leading online travel agencies in the world.

With more than 1.2 million hotels in 200 countries and regions, they’ve built an extensive hotel network to give their customers a fantastic choice of accommodation. Their far-reaching flight network has over 2 million individual flight routes connecting more than 5,000 cities around the globe. When you combine this with their 24/7 English customer service and various other travel products, you can trust them to take care of your next trip.